How to find someone?

[Miraenda]

Since no-one wants to ask any serious computer questions here, I'm going to post a joke question. Really, though, how does a big, socially inept dork actually find someone?

All right, moving along, if you honestly have any real computer-related questions, please consider posting them in this section of the forum. I might not know the answer, but I'll try my damnedest to help.

[hackerunet]

Hello, It's good to find someone like you!.
First I really need to ask you something...
I am contacting you because of your post about RT installation over a CPanel environment. The thing is that I have the cPanel but my environment seems to be different from the one you base your tutorial. The thing is that I have the RT installed now, but I must configure it to work in a dedicated server with another things, first, the domain is a subdomain, for example: rtsystem.mydomain.com
second, I have to add A entries in my DNS Zone, and also my Apache is different because I have sites-enable, sites-available and I need to create a different vhost configuration, this is one of my files:

<VirtualHost quadstylestore.com>
        ServerAdmin webmaster@localhost
        #We want to be able to access the web site using www.dev.example.com or dev.example.com
        ServerAlias www.quadstylestore.com
        DocumentRoot /home/quadstyl/public_html/
        #if using awstats
        ScriptAlias /awstats/ /usr/lib/cgi-bin/
        #we want specific log file for this server
        CustomLog /var/log/apache2/quadstylestore.com-access.log combined
</VirtualHost>

The final question is where do I put the rt.conf file? and how can I get it working in another entry as the example just shown ???
My apache is installed in:
/etc/apache2
and the conf file is in /etc/apache2/conf.d/
So please tell me how to proceed now.
Thanks a lot...
Another question, installing from an RPM is safe?? Had you tried before???
Thanks a lot!!!

[hackerunet]

Another thing... Also I have to build a new behaviour to the RT. I need to classify the ticket by referer. I mean, if there is a button on someone else site, and the admin click on it, The link will send some vars to another script that will open a ticket into a department created just for the tickets created from that site...
Do I have to build this in perl?? Or can I use a wrapper in php?? Do you have any experience making modules to the RT ???
Any further information you could provide will be reaaaallly useful.
Thanks a lot!!!
I hope my question can fill the "serious computer questions" that needs this category!!!!
bye!!

[Miraenda]

Hi hackerunet,

I'm not clear on why your apache is at /etc/apache2 as cPanel installs Apache in /usr/local/apache (with a symlink to /etc/httpd/ area). Whether you are using a subdomain or not, you should be able to simply change the paths to whatever your subdomain is using.

As for the RPM question, do you mean installing Apache (httpd) via RPM? You shouldn't install Apache using RPM in cPanel as cPanel handles that. If you don't mean Apache via RPM, then I'm not certain what RPM installation you mean here.

Finally on the modules question, I don't have any experience with making RT modules. You might be able to use a wrapper in PHP, but it certainly would be preferable to use Perl to build them instead, since RT is perl-based (mod_perl specifically).

Thanks.